Privacy policy
Memory Guestbook Co. – Privacy Policy
Your trust means everything to us. This Privacy Policy explains how Memory Guestbook Co. (“we,” “us,” or “our”) collects, uses, and protects your information when you visit our website, place an order, or interact with our services.
By using our site, you agree to the practices described below.
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📘 Information We Collect
We collect information to fulfill your order, support your experience, and improve our services.
1. Information You Provide
- Name
- Email address
- Shipping and billing address
- Payment details (processed securely by our payment partners; we do not store full card numbers)
- Order details
- Messages or support inquiries
2. Automatically Collected Information
When you browse our site, we may collect:
- IP address
- Browser type
- Device information
- Pages viewed
- Cookies and tracking data
This helps us improve site performance and personalize your experience.
3. Optional Personalization Data
If you submit personalization details for event materials, you may provide:
- Names
- Dates
- Photos
- Event details
This information is used only to create your printed products.
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🔒 How We Use Your Information
We use your information to:
- Process and deliver your order
- Provide customer support
- Personalize your products
- Improve website performance
- Send order updates and transactional emails
- Comply with legal obligations
We do not sell or rent your personal information.
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🤝 Sharing Your Information
We share information only with trusted service providers who help us operate our business:
- Payment processors
- Shipping carriers (USPS, DHL)
- Website hosting and analytics partners
- Customer support tools
These partners are required to protect your information and use it only for the services they provide.
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🌎 International Shipping & Data Transfer
If you are located in Canada, your information may be processed in the United States.
We take steps to ensure your data remains protected regardless of location.
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🍪 Cookies & Tracking Technologies
We use cookies to:
- Keep your cart active
- Improve site functionality
- Analyze website traffic
- Personalize content
You can disable cookies in your browser settings, though some features may not function fully.
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🛡️ Data Security
We use industry‑standard security measures to protect your information, including:
- Encrypted payment processing
- Secure servers
- Limited internal access to personal data
No method of transmission is 100% secure, but we take every reasonable step to safeguard your information.
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📁 Data Retention
We retain your information only as long as necessary to:
- Fulfill your order
- Meet legal requirements
- Resolve disputes
- Maintain accurate business records
Personalization files (names, photos, event details) may be deleted after order completion unless needed for support or reprints.
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🧍 Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Request corrections
- Request deletion
- Opt out of marketing communications
- Request a copy of your data
To make a request, contact us at support@memoryguestbook.com.
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📧 Marketing Communications
We may send occasional updates or promotions.
You can unsubscribe at any time using the link in any email.
Transactional emails (order confirmations, shipping updates) cannot be unsubscribed from.
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👶 Children’s Privacy
Our products and website are not intended for children under 13.
We do not knowingly collect information from children.
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📄 Changes to This Policy
We may update this Privacy Policy from time to time.
The “Last Updated” date will reflect the most recent version.
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📬 Contact Us
If you have any questions about this Privacy Policy or your data, contact us:
Memory Guestbook Co.
Email: support@memoryguestbook.com
Location: 10253 Eby Ct, 3, Overland Park, Kansas, USA