Refund policy

Memory Guestbook Co. – Returns & Refunds Policy

At Memory Guestbook Co., we want every family and every event host to feel fully supported. If something isn’t right, we’ll make it right. This policy explains how returns and refunds work for all table cards, signage, and printed event materials.

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🕊️ Return Window

We accept returns within 30 days of the delivery date.

To qualify, items must be unused, unaltered, and in their original condition.

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📦 Return Eligibility

We gladly accept returns for:

- Incorrect items received  

- Damaged or misprinted items  

- Items that arrived defective  

- Unused products no longer needed within the 30‑day window  

Custom‑printed items that contain personalized names, dates, or photos may be eligible for a refund if the issue is due to printing error, damage, or production defect.

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🔁 How to Start a Return

To begin a return, email us at support@memoryguestbook.com with:

- Your order number  

- A brief description of the issue  

- Photos of the item (if damaged or misprinted)  

We respond within 1 business day with next steps.

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💰 Refunds

Once your return is approved:

- Refunds are issued to your original payment method  

- Processing typically takes 2–5 business days after we receive the returned item  

- You’ll receive a confirmation email once the refund is complete  

Shipping fees are non‑refundable unless the return is due to our error.

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📮 Return Shipping

If the return is due to a printing error, damage, or incorrect item, we cover the return shipping cost.

If returning for personal reasons (e.g., no longer needed), the customer is responsible for return shipping.

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📦 Non‑Returnable Items

For safety and quality reasons, we cannot accept returns on:

- Items damaged after delivery  

- Used or altered items  

- Digital products (if applicable)  

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🧾 Exchanges

If you need an exchange for the same item, contact us at support@memoryguestbook.com.  

We’ll guide you through the process and ship replacements as quickly as possible.

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❗ Lost or Damaged Packages

If your order arrives damaged or does not arrive at all, notify us immediately.  

We will work directly with USPS or DHL to resolve the issue and ensure you receive a replacement or refund.

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