Cancellation policy
Memory Guestbook Co. – Purchase Options Cancellation Policy
This Purchase Options Cancellation Policy explains how customers can cancel, modify, or update their selected purchase option—whether a one‑time purchase or a recurring subscription—when ordering from Memory Guestbook Co.
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🗂️ Types of Purchase Options
Customers may choose from:
- One‑time purchase options
- Recurring subscription options (monthly, multi‑month, or annual)
- Event‑specific bundles or add‑ons
Each option includes clear pricing and renewal details at checkout.
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🛑 Cancelling a Subscription
Customers may cancel their subscription at any time before the next renewal date.
To cancel, customers can:
- Email support@memoryguestbook.com
- Include their order number or subscription ID
Cancellations take effect immediately and prevent future charges.
Past charges are non‑refundable once a renewal has processed, unless required by law.
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🔄 Updating or Changing Purchase Options
Customers may request changes to their purchase option at any time, including:
- Switching from one‑time purchase to subscription
- Changing subscription frequency
- Updating personalization details for future shipments
To request changes, customers must contact us at support@memoryguestbook.com.
Changes apply to future orders and renewals.
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📦 Cancelling a One‑Time Purchase
One‑time purchases may be cancelled before the order enters production.
Because our products are made to order, once printing begins, cancellations may not be possible.
If the order has not yet entered production, we will issue a full refund.
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🧾 Refunds After Cancellation
Refund eligibility follows our Returns & Refunds Policy:
- Subscription cancellations stop future charges but do not refund past renewals
- One‑time purchases cancelled before production receive a full refund
- Personalized items cannot be refunded after production unless defective or misprinted
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📅 Renewal Reminders
For recurring subscriptions, customers receive:
- A confirmation email at signup
- A reminder email before each renewal (when supported by the platform)
This ensures customers always know when a charge is coming.
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📬 How to Request Cancellation
To cancel or modify any purchase option, customers should email:
support@memoryguestbook.com
Include:
- Name
- Order number
- Subscription ID (if applicable)
- Description of the request
We respond within 1 business day.
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⚖️ Compliance & Fair Use
This policy complies with:
- Google Merchant Center requirements
- Meta Commerce policies
- Standard e‑commerce consumer protection guidelines
We aim to make cancellation simple, transparent, and fair.